Banking

My experience in the banking industry has made me skilled in crafting and optimizing products throughout their lifecycle, from inception to thriving market presence. It has equipped me with a unique blend of strategic insight and hands-on capabilities, enabling me to deliver innovative features, enhance user engagement, establish strategic partnerships, and navigate regulatory barriers. With a proven track record of elevating customer experiences and driving business growth, I bring a valuable combination of industry expertise and forward-thinking vision to every project.

Work Experience

November 2023 - Ongoing

Investment Banking

Sterling Bank Plc, Marina, Lagos

• Collaborated with key stakeholders, including Relationship Managers and senior client executives, during transaction advisory and execution, resulting in $25 million in transaction value and a 25% boost in user engagement.

• Increased assets under management by 36%, generating an annual income budget of over $3 million through strategic client acquisition, retention, and inflows from existing and new clients.

• Facilitated FI investment banking transactions by preparing summaries, overseeing finalization, and ensuring timely, accurate platform representation of agreed details.

• Expanded expertise in investment products and opportunities through thorough research and leveraging both bank-provided and self-generated networks.

• Ensured adherence to all relevant policies, regulations, and guidelines in the development of asset classes and new investment products.

• Achieved 40% of the 2024 active customer target by optimizing onboarding processes and expanding OmniX's market share by 18% in target sectors. Maintained an 85% customer satisfaction rate by resolving issues swiftly and enhancing feedback through regular NPS measurements.

• Efficiently managed product/feature development timelines for the v1 version of OmniX, ensuring timely releases and enhancing user experience, achieving 71% target. 

• Owned and managed the product backlog for Omnix v1, ensuring alignment with business objectives and stakeholder needs. Achieved a 60% on-time delivery rate for backlog items.

• Communicated the product vision and strategy to development teams and stakeholders, ensuring a shared understanding and alignment on product goals.

• Coordinated with development teams to address roadblocks and facilitated clear communication of objectives, contributing to a more streamlined and responsive development process.

• Acted as the primary point of contact for stakeholders, gathering requirements, providing updates, and managing expectations throughout the development process.

• Coordinated with a vendor to develop OmniX v2, aligning features with market needs and stakeholder requirements. Managed QA and UAT, delivering a market-ready product that met strategic objectives.

• Collaborated with cross-functional teams to resolve 15 critical issues before the OmniX v2 launch. This proactive approach improved product stability and user satisfaction, contributing to a smooth launch and a 25% increase in feature adoption post-release.

• Led the transformation of Omnix into an AI-powered, personalized investment platform, through real-time, data-driven investment recommendations.

• Spearheaded the development of interactive portfolio analytics tools, empowering users with scenario simulations and real-time insights, contributing to a 31% boost in customer satisfaction scores.

• Secured an additional revenue stream through the introduction of advanced features and a tiered pricing model.

• Led Early Access programs with Service Improvement, Process Improvement, and Customer Journey Mapping teams to refine OmniX v2. Identified and resolved 15 issues before launch, improving cross-functional alignment and ensuring a successful launch strategy.

Nov 2022 - November 2023

Retail and Business Banking

Mintyn Bank, Victoria Island, Lagos

• Defined new features to be built by creating user stories, flow charts, and wireframes and grooming them with developers and designers.

• Maintained and prioritized the product backlog, ensuring that the most valuable features and fixes were addressed in each sprint cycle. Utilized data-driven decision-making and stakeholder input to prioritize tasks, which led to a 30% improvement in sprint velocity and a 20% reduction in time-to-market for key features.

• Facilitated strategy sessions and organized sprints, daily standups, sprint retrospectives, and product demos.

• Defined feature development, built consensus among stakeholders and partnered with engineers and designers to deliver high-quality experiences.

• Collaborated with other product managers and designers to ensure the cohesiveness of the overall customer experience.

• Delivered 10 new features for both individual and corporate banking customers including budgeting, ScanToPay, virtual $ cards, merchant payment collections, subscription management, P2P money request systems, international stock purchase, insurance, and flight booking.

• Improved the marketing pipeline by upgrading the push notification system to associate messages with specific app features. This allowed the marketing team to better target users and more effectively direct user behaviour, resulting in a 55% increase in user engagement and a 28% increase in stickiness rate measured between posting days.

• Improved the customer support experience and drove business growth by facilitating onboarding programs, knowledge sharing and product demonstration sessions with support, business development and marketing teams.

• Conducted service provider performance reviews to discuss partnerships, service delivery, commissions, SLAs and dashboards. Got the airtime/data service providers to give us a 2.5% increase in commission rates. Also got the Terminal Operator & Acquirer Partner to forego the onboarding fee of 1.5 million naira and give us 25% of the PTSP fee respectively in our mobilePOS integration project.

• Served as a product subject matter expert and worked with internal and external teams to resolve issues.

• Owned and drove the product roadmap to meet business goals, achieve key performance indicators and provide a world-class customer experience.

• Analyzed quantitative and qualitative customer feedback by conducting customer surveys, reviewing support calls, and interviewing both support staff and customers, to inform product strategy and pipeline development. Also interfaced with customers to build delightful experiences.

• Modified several user experience processes, including business registration, corporate account sign-up, forgot password, app timeout, and new device authorization, resulting in smoother and more intuitive user journeys. These changes significantly improved user satisfaction and engagement with our product.

• Drove market share acquisition partnership efforts and implemented Pay With Bank integrations with web payment processors to provide users with more payment options.

• Researched industry trends and features to develop and pitch recommendations for the product roadmap.

• Displayed resourcefulness and problem-solving skills in navigating the regulatory landscape of the banking industry, successfully bypassed regulatory constraints to expand product offerings and enhance the overall customer experience.

• Contributed to the development of the product management curriculum for the company's tech school by collaborating with a team of industry experts and educators and assisting in designing and structuring the course content, ensuring alignment with industry best practices and emerging trends. Provided valuable insights and expertise based on practical experience in product management, helping shape the curriculum to equip students with relevant skills and knowledge.

• Drove the strategic initiative to harness the power of network effects within the app, driving increased user engagement and leveraging word-of-mouth marketing thereby creating a virtuous cycle of user growth and enhancing the overall value proposition of the app.

• Led the development and successful launch of EasyCollect, a transformative collection management system and advanced payment confirmation system, utilizing Amazon's Rekognition and NIBSS API services to ensure better-than-real-time payment confirmation and empower merchants to create collectors and enable them to manage alert confirmation parameters. Through strategic collaborations, I established EasyCollect as a game-changing platform, optimizing collections, and empowering businesses to grow seamlessly.

• Leveraged partner API documentation to create detailed flowcharts, wireframes, and user flows for different projects, diving deep into the technical intricacies.

• Employed SQL querying expertise to extract crucial data insights for optimizing the user experience. Utilized SQL queries to analyze transaction patterns and customer behaviour, facilitating data-driven decisions for enhancing product offerings. Leveraged SQL to create customized reports, empowering stakeholders with realtime financial data and enabling informed strategic choices.

• Conducted acceptance testing of product features, ensuring that they met the defined requirements and quality standards before release. Achieved a 76% pass rate on pre-release tests, which contributed to a 30% reduction in post-launch defects and a 25% improvement in user satisfaction.